User research

Interviews in waves of five to eight. Enough to see a pattern, few enough that you can change something between waves.

After each wave, revise the artefact and test again. Research that never changes anything is theatre.

In practice: Makerz Network

One of the standing research inputs is the product's own search logs — what people typed into the search box, and which of those searches came back with nothing.

It is the cheapest research available: nobody has to agree to an interview, and it records what someone actually wanted at the moment they wanted it rather than what they recall wanting a fortnight later. What it cannot tell you is why. That is what the interviews are for.

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